FAQ Page

/FAQ Page
FAQ Page 2017-09-19T12:40:00+00:00
Do you provide boxes? 2018-04-16T01:36:53+00:00

We sell boxes starting from $3 each.  Please see our shop: Box shop

You can also hire boxes starting from $2.50 each.  Pay a box deposit which is then refunded when the boxes are returned in good condition.  Our box hire policy and boxes for hire can be found here: Box Hire

Delivery fees are $40 all over Sydney or free for local pick-up.

Our shop also stocks packing accessories such as tape and butcher’s paper.  Buy or order boxes for hire on our online shop or request a box order form via e-mail to book@vmove.com.au

How long will my move take and how much will it cost? 2017-12-17T01:56:02+00:00

It depends. We will strive to give you the most accurate quote possible by ascertaining how long the move will take. You can help by telling us the access points at both the pick-up and delivery addresses and giving us an accurate inventory of your items.

You can also reduce the hourly rate by packing everything before we arrive, organising parking close to both homes, advising your neighbours you are going to move so that they free up the lifts and stairways for you, helping us move your items and making sure you know the fastest way to your new home.

Our quotes may differ from the price charged on the day of the move. This is because of surprises such as clients who do not finish packing so we finish for them, clients who understate the number of items, traffic, lack of access at the delivery point (especially in apartment complexes), clients forgetting their exact new address and more.

Why do you charge a call out fee? 2017-12-17T01:56:52+00:00

victor truckDriving a truck around Sydney can be expensive – fuel, parking, tolls, even keeping a big truck roadsafe. We need to make sure this is covered so that the truck can arrive safely and on time to your home! Some other removalists will charge you from the time they leave their door – we believe this is unfair. Fuel costs and tolls can be variable and there is no guarantee for you that these businesses are counting their hours on the road properly. A flat call out fee avoids any nasty surprises.

When do you start charging your hourly rate and when does it end? 2015-07-09T18:44:09+00:00

We start when we arrive at your door, not a moment earlier. We finish when you are satisfied that all your items are safe in your home and round up to the minimum 2 hours or to the next half hour above that.

How does your charge rate work after the minimum two hours? 2018-08-15T05:02:45+00:00

assembling bed

We charge at every half hour after the minimum two hours. For example, John hired 2 removalists to work on a Thursday (hourly rate = $110ph). The move takes 2 hours and 20 minutes. We will charge John $50 + ($110x 2) + $55 = $325.

How do I pay? 2018-11-01T00:06:01+00:00

We accept cash or card. Please pay the amount requested by the driver or supervisor on the day of the move.  Please note that all card payments (debit, EFTPOS or credit) incur a 2.2% surcharge.

Only repeat business clients who have submitted their ABN can request payment via Electronic Funds Transfer (EFT).  If paying by EFT, request an EFT payment leaflet from your mover.  He will provide you with a card which states the BSB, account name and number and an email address so you can request your online invoice.  Please follow all the instructions!

 

When should I book my move? 2018-03-04T00:40:45+00:00

To avoid disappointment and get your preferred date and time for your move, we recommend booking 2 weeks in advance for a weekend move (Friday-Sunday) and a week in advance for a weekday move.  Booking any later than this period may mean we are booked out for your preferred date and time.

 

Can you give me a fixed quote? 2018-02-22T23:15:21+00:00

Fixed quotes for 3+ bedroom homes, interstate and regional NSW moves are available upon request.  In order to provide you with a fixed quote, we will need to visit your home and make a quick inspection.  The quote is at no cost and obligation-free.  If you need to arrange this call us on 0474220573 or us or email us at book@vmove.com.au

Are you insured? 2018-02-24T02:44:21+00:00

Yes, we are.  We have public liability insurance.  The certificate is available by e-mail upon request.

We also cover damage to good in transit if the damage was caused by us up to $100 per item but not exceeding $500 in total per move.  You must provide evidence that this was caused by the removalists or packers.  We will not cover goods damaged due to clients’ mispacking.

Do you move pianos? 2018-02-06T10:47:14+00:00

Yes, we do and we have a lot of experience!  Count how many steps there are up and down at both access points.  We move pianos for $150 base then +$30 for every step up and +$20 for every step down.

If you are moving the piano by itself (no other furniture or boxes), quotes start from $400.

Please advise us of the piano when you book your move.  Special equipment needs to be brought to your move if a piano is involved.  We will charge the time it takes to pick up the equipment if you have not given us advance notice.

Do you charge the same on public holidays? 2018-03-27T06:28:50+00:00

We have different rates for public holidays.  Call out fees are the same but hourly rates go up to $150 per hour for 2 men and a truck and $300 per hour for 4 men and 2 trucks.

Our public holiday rates apply to:

Easter weekend – Good Friday to Easter Monday.

ANZAC day

The Queen’s Birthday

Labour Day

We are closed on Christmas and New Year.

Do you close over the Christmas and New Year period? 2017-12-17T01:48:53+00:00

Yes, we do!  We are closed on 24, 25, 26 and 31 December and 1 January.  You can book your move any day before 24, between 27 and 30 December and after 1 January.  Book now by clicking here.